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Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Visitor
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1 Message
I just received my Internet box but the yellow cord doesn’t fit into the wall it’s not the right size
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Updated
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Are Internet Data Caps now gone?
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When will internet come back on?
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Not sure I'm being throttled
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Extended outage — Myrtle Grove, Pensacola, FL
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Internet Connection Since Spectrum
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Help!
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Updating payment information
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Hurricane Isaias
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Phones
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LisaH
Moderator
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Hi Brittany.
The yellow cord is not supposed to be plugged directly into the wall. Assuming the yellow cord looks like a thick telephone cord, it is actually an Ethernet cable.
For assistance with connecting your device, please email cox.help@cox.com. Be sure to include this link, along with your full name and complete address, so they can assist you properly. Thanks, Lisa Cox Support Forums Moderator
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enrjyzr
Visitor II
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@brittanykoen81 the yellow cord fits into the back of your modem/gateway and then into your computer/laptop. 😉
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