Visitor

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1 Message

Internet

I just received my Internet box but the yellow cord doesn’t fit into the wall it’s not the right size

Moderator

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1.1K Messages

Hi Brittany.

The yellow cord is not supposed to be plugged directly into the wall. Assuming the yellow cord looks like a thick telephone cord, it is actually an Ethernet cable. 

 

For assistance with connecting your device, please email cox.help@cox.com. Be sure to include this link, along with your full name and complete address, so they can assist you properly.  Thanks, Lisa Cox Support Forums Moderator

Visitor II

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16 Messages

@brittanykoen81 the yellow cord fits into the back of your modem/gateway and then into your computer/laptop.  😉