Visitor

 • 

3 Messages

No internet connection/Router is showing good connection

For the past three days, my internet connection has been frequently spotty. I tested the router connection and it shows  a strong signal but all the connected devices are having intermittent internet connection issues.  I have manually rest the modem and have also done so within the cox app.  I work from home so having the internet go in and out this frequently is not ok.  Any help would be greatly appreciated! 

Moderator

 • 

512 Messages

Hello acwashington, we understand the service is important to you.  Please send us an email with your account details to cox.help@cox.com.  We are happy to help.  
-Latitia

Visitor

 • 

3 Messages

@LatitiaS​ hi!  Sent over an email at 3pm 

Moderator

 • 

512 Messages

Hello there, please try confirming the email address sent to.  Did you send to cox.help@cox.com?  
-Latitia

Visitor

 • 

3 Messages

Yes that’s correct 

Moderator

 • 

512 Messages

If you have not received a response yet, please reach out to us via X (formerly known as Twitter) FaceBook, or Instagram.  We look forward to working with you.  
-Latitia