New promotion

I was quoted $91.30 for a new promotion but when I got the email everything had changed. This is something that is on going with cox. I’m also being charged $5.10 for a box that I am told will be removed but it is still on my bill. I don’t want to choose a different company. I just wast the problem fixed. I’m in a senior building and I get So much Bulk Free Cable. I do not want to charge boxes or Chanel’s. I’m a senior on fixed income and need some help. I’ve been a loyal customer and would like to be treated as one thank you for your help on this matter on promotion problem. Sharon Haskett 

757-357-7568