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kausehouse

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1 Message

neighbors cables needs buried

Last week cox came out and ran a new line to my neighbors house going through my property. He already has an existing line that's partially buried.  Now he has a new line that's not buried at all.  232 feet of cable.  Just wondering when cox is going to remove his old line and bury his new one.  

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LatoyaJ

Moderator

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159 Messages

kausehouse, thank you for contacting Cox. Please have your neighbor contact by phone or email us at

Cox.Help@cox.com. 


-LJ

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LatoyaJ

Moderator

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159 Messages

kausehouse, we understand. This is a Public Forum. Please do not post personal address information. We will only be able to discuss this issue with the account holder.

 

The purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet, Video, or Phone services with other customers. If you need help with billing or other account specific issues, please feel free to reach us by phone or email at cox.help@cox.com. 

 -LJ

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Darkatt

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2K Messages

Depending on where you live it could be a few weeks to a few months. Here in va, before the cable can be buried, you have to have contact VA-811, (It used to be called Miss Utility, and have the underground cables/wires/pipes/services marked up, before they can bury the cables. In OTHER areas, they have to file paperwork requesting a permit, THEN get it marked for underground services and utilities, then you can bury it. this could take as long as 6 months depending on the permitting. 

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