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New Contributor
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multiple modems?
"Oops! It looks like your account has multiple active modems and unfortunately we cannot reset unique modems online at this time. Please Contact Us to troubleshoot your connection."
why am i recieving this message when i have one modem. if theres a second one connected it is unauthorized and would explain the huge data spikes that occur at seemingly random intervals
JonathanJ
Former Moderator
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We like to take a closer look at this please email my team your full-service address and full name to cox.help@cox.com. Also, are you receiving an email, text or pop up stating this?
Jonathan J
Cox Moderator
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