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MOTOROLA MG755O ISSUES ROANOKE
Does anybody on Cox have a working Motorola MG7550 AC1900 modem\router? My wireless network is slow and devices are slow establishing a connection. Devices sometimes timeout attempting to establish a connection.
Cox techs have been on-site and unable to find an issue. They say the signal is good. They found no splitter related issues.
Arrogant Motorola support was not helpful.
So, does anyone have one of these modems working on a Cox network? In Roanoke, VA?
I would appreciate it if someone could tell me what the upstream and downstream connection status readings should be.
I would greatly appreciate any help.
Thanks for your help!
KevinM2
Former Moderator
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The 2.4 GHz band offers better Wifi coverage, but is prone to more congestion due to heavy network traffic. The 5 GHz band offers less range, but delivers faster speeds thanks to less congestion and wider channels. Here is some additional information on ways to improve your WiFi service:
www.cox.com/.../fixing-slow-wifi.html
www.cox.com/.../understanding-speed-test-results.html
If your download and upload speeds are within the normal range, then you may be experiencing WiFi interference. -Kevin M. Cox Support Forum Moderator
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Bruce
+4 more
Honored Contributor III
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In your original post, you transitioned from slow wireless to your connection with Cox. Although both connections (Cox Internet (WAN) & wireless) are housed in the same device (MG7550), there is a dividing line between the 2 connections. Cox owns 1 side and you own the other.
Cox and the tech said your WAN connection is fine, so focus on the wireless side.
Multiple things can cause slow wireless.
How many devices are on your wireless?
Are there any walls between the devices and router?
How far are the devices from the router?
Considering your router and your neighbors' routers, your 2.4 GHz channel may be too congested. You could switch your WiFi to a clearer channel.
2.4 GHz is not just one channel but is divided into 14 channels. That "2.4" actually has 2 more digits to further increment your frequency into the thousandths: 2.4xx. Frequency 2.4xx starts at 2.412 and ends at 2.484. However, North American doesn't use 3 of those channels, so it's actually 11 channels.
Anyway, you can try to find a clearer (less congested) channel. WirelessNetView is a good program to scan for a cleaner channel in your neighborhood. I'm sure other contributors may recommend better programs.
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