ayo's profile

ayo

New Contributor II

 • 

6 Messages

Closed

I've sent in my documents for the low income discount, but I'm receiving the message, "Please complete your file." Where can I go to complete my file?

I've sent in my documents for the low income discount, but I'm receiving the message, "Please complete your file." Where can I go to complete my file?

Discussions

 • 

Updated 

783

2

0

0

W

WiderMouthOpen

+6 more

Esteemed Contributor III

 • 

3.5K Messages

I would normally suggest you contact Cox, since this is a technical forum, but I have seen what a headache that is. See thread here. If Cox won't give the discount, maybe shop around to see what ISP will. I just got my ACP with FIOS and it was easy.

2

0

D
Darkatt

+2 more

Honored Contributor

 • 

2.1K Messages

There is no discount, what happens ism, when you get properly signed up, the government cuts Cox a check/payment, and Cox applies it to your balance.  No discount involved.

Like

Reply

0

B
Bruce

+4 more

Honored Contributor III

 • 

5.7K Messages

The FCC called it a "discount"...as well as a "benefit"...ten times on their website.

This sentence used "discount" twice.

"The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household."

Like

Reply

0

B

Becky

+2 more

Moderator

 • 

4.3K Messages

Hi Ayo, if you haven't already done so, please email us at cox.help@cox.com. We'll figure this out for you! -Becky, Cox Support Forums Moderator

0

0