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ayo

New Contributor II

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I've sent in my documents for the low income discount, but I'm receiving the message, "Please complete your file." Where can I go to complete my file?

I've sent in my documents for the low income discount, but I'm receiving the message, "Please complete your file." Where can I go to complete my file?

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WiderMouthOpen

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Esteemed Contributor III

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I would normally suggest you contact Cox, since this is a technical forum, but I have seen what a headache that is. See thread here. If Cox won't give the discount, maybe shop around to see what ISP will. I just got my ACP with FIOS and it was easy.

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Darkatt

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Honored Contributor

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2.1K Messages

There is no discount, what happens ism, when you get properly signed up, the government cuts Cox a check/payment, and Cox applies it to your balance.  No discount involved.

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Bruce

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Honored Contributor III

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5.7K Messages

The FCC called it a "discount"...as well as a "benefit"...ten times on their website.

This sentence used "discount" twice.

"The Affordable Connectivity Program is limited to one monthly service discount and one device discount per household."

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Becky

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Moderator

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Hi Ayo, if you haven't already done so, please email us at cox.help@cox.com. We'll figure this out for you! -Becky, Cox Support Forums Moderator

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