Internet service

Question

Cox internet service is pathetic lately with timeouts & no connection. Happens fairly often & with price increases it is not acceptable service for what you pay. If this isn’t fixed I’m done with cox after 30+ years!

LisaH · Answer

Hi Pam613. I am sorry to hear that your internet service isn't working as expected and I know it is very frustrating. To get help, please email cox.help@cox.com and include this link along with your complete address and name on the account and we will be glad to help you get this fixed. Thanks, Lisa - Cox Support Forums Moderator

dtauth · Answer

This has been my issue since January. It started with our DVR service not working, no big deal but if Im paying for the service then I expect it to work. Needless to say after the technician changing out connections, splitters and such, and 3 DVR boxes later and the service still not working we decided to opt out of that service. Did I mention my bill dropped about $8 a month. Fast forward, we started having internet connection issues. Have to reset our modem weekly, only thing connected is our phones (3) and a firestick. So not a lot of devices connected at once. Im home mostly by myself...so what gives. Here it is April, my contract has ended, I pay $220 a month for basic expanded cable, 3 boxes, and preferred internet (reset every week because it doesnt work properly, slow connection or no connection at all). And yes, I have been in contact with Cox on multiple occasions for the issues. Looks like I will be switching.

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