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New Contributor
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Internet Instability
The cox internet is over capacity. if you experience instability, it is not your router, not your cable, not your fault. Don't upgrade to Gigabit speeds if you have 150mb. Your router does not have too many devices (that are typically dormant and not using bandwidth or shut off). Don't fall for it. An ethical company would just admit they are having capacity issues due to Covid and lower your price bc you are not getting what you paid for. CoX has a monopoly where I am. My alternative is ATT DSL. That's it!
Good customer support takes responsibility and does not have the customer run out to a store to buy a new router they don't need . My cabling checked out. New router. Same problem. They wasted "my" time and knew what was really happening. Just tell the truth.
djpeery
New Contributor II
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Yes!! We have been given the run around for a year!! A year!!! Replaced modem and router with an expensive one, nothing changed!! Multiple technicians came out just to unplug my router and check the connection and say “there seem to be nothing wrong”. Why would I waste my time and money if there was nothing wrong?? Unbelievable!!!
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kinge504
New Contributor
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They always have and always will be over capacity because of terrible management and lazy line technicians. Max internet speeds on their lines can easily be calculated with simple math. That's all it would have took to have this not even be a issue, they should have always operated with worst case scenario in mind. ALL of their nodes are over capacity and their line techs will not come out unless it's a life or death situation and their own support centers that you can call can't even set up an appointment with them. THEY ARE THE ONLY ONES THAT CAN SPLIT THE NODE AND ALLEVIATE LINE CONGESTION. I had to get about 6 technicians out because one admitted it was a problem and the line tech came out and did nothing (he stayed in his truck as far as i know because it was raining". The ONLY thing that helped my problem for about a week was there was a storm and lightning took out the power for about 2 seconds and I was getting perfect upload speeds for about a week and was finally able to stream to Twitch with a nice bitrate then it went back to ** and a line tech call me to set up a appointment for the next day and all they did was sent another house tech. That makes number 8. TLDR: Hope for lightning to take out the power to temporarily get the speeds you are paying thousands a year for.
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smokeygrouse
New Contributor II
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Cox is truly getting to be scam artists.... Keep upping the cost while offering nothing worthwhile for me ..... constant unreliability anymore .... heck if I were younger I would climb the same *** pole they have to mess with every week..... Start refunding money for every day you screw us.... I do not want free channels I wouldn't be able to watch anyway .... GeeeeeeZ! No competition here either but will be shortly.
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