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Larry_A_

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Internet fails when temperature drops

Internet drops out when temperature falls below about 50 degrees in the evening and returns at about 9 to 10 AM when the temperature rises above 50 degrees.  Has anyone had a similar problem and if so what was the solution? Please advise

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Allan

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@Larry A, I recommend sending us and email at cox.help@cox.com so we can look into this issue on your behalf. -Allan, Cox Support Forums Moderator.

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Larry_A_

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Allan, Thank you for getting back to me.  The problem has been corrected a couple days after the Cox repairmen, Richard and Emanuel, were at my house on a service call. While they were unable to correct the temperature problem at the time further work was performed at the cable distribution location the next couple of days.  Richard and Emanuel were very professional and explained everything they were doing and physically corrected the cable input installation.  Good job Cox! 

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