Internet down every day

The modem is less than two months old, all connections have been tested and check out, cable in house and to modem are brand new and all connection issues have been traced to ipv4 address 68.1.5.140 which is not on my local network, server name dalsbprj02-ae1.0.rd.dl.cox.net. So want to tell me again it's on my end? I probably have more experience than everyone in your support center combined. Perhaps instead of trying to blame the customer's equipment you'd better serve your customer base by ensuring your own equipment is operating properly.

And I've figured out the problem, running a trace route to the IP address assigned to my modem immediately after it went down today showed that IP address as well as the DNS server address it was assigned by being located in Hong Kong, which suggests that your servers are being hacked for signal interception. This is a massive security risk.

Obviously my "signal levels" are outside your normal parameters, I'm showing I somehow used 10GB of data yesterday when my modem isn't even connected. I've been using my phone's data through tethering for internet access.

I'm on a hard-wired connection.

The game, in specific, is Overwatch, but I also have issues with Twitch streaming and Netflix. There is a lot of lag, buffering, and dropped connections during this time making it impossible to use these applications.

Yes, there are multiple impacted devices. My wife has an identical computer to mine (same OS and identical hardware) that experiences the same problems at the same time and is also hard-wired into our modem.

Right now, we have a service technician scheduled to come out and take a look tomorrow, so I hope that goes well. It just seems very odd that it would something in my home since the issue is consistently between 8 and 9pm CST.

I appreciate you taking a look, Kevin. If you have any other advice, I'm all ears!