Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
Internet Data
Would like to know why such the fluctuation with data information. My son and I have been really trying to understand where the information is coming from. My "Other" data went from 8% last statement to almost 30% this statement. Please tell me where this other data is coming from because we are really starting to question if this information is legit. If this data is questionable and you can't put it in a category then is it really data??? I know they are in process of configuring the data information but honestly it's looking really dishonest. We have been calculating everything we do. Also apparently we went over 1 GB over my account allowance last statement and was charged for 10 GB., which is fine but I really think unused extra blocks purchased should roll over to my next statement. Just really frustrated!
Accepted Solution
LatitiaS
+2 more
Moderator
•
Hi 226navajo,
Hi 226navajo,
Your frustrations are valid and we want to be as transparent as possible. Please note the the usage meter has been certified and tested for accuracy by Cox and Netforecast, an independent third party.
The other category includes activities that make up a relatively small portion of your overall usage. This also includes unrecognized traffic or activity that cannot be categorized.
There are many things that can cause the Date usage to jump.
Please feel free to reach out to us on Twitter at CoxHelp, visit us on Facebook, or at cox.help@cox.com if you have any further questions or concerns.
Cox Support Forum Moderator
2
0