Skip to main content
Bender1981's profile

Bender1981

New Contributor

 • 

3 Messages

Closed

Intermittent connectivity

My expensive premium internet keeps having unannounced outages throughout the day with no associated reported outages.  This is now going on two years. Cox came out and put a new device in a couple weeks ago but to no avail.  Oyher than hope my neighborhood gets optical cable fiber soon, should I invest in STARLINK? Cox’s app AI just isn’t allowing me to get Tanya results. When the technician came out to supposedly determine the problem, he said he was only sent out to replace the modem/router..,, so not to determine the problem…. At $145/month one would think they would try to solve the problem. Any suggestions?

Discussions

 • 

Updated 

457

1

0

0

C

cpillar2580

New Contributor

 • 

1 Message

It goes out 1-3x a day for us when there was no previous issues. It's like after Verizon took off and installed areas around us this started happening. We, and many others, are tired of it and thinking of switching 

7

0

D
DannyS

Moderator

 • 

656 Messages

Hello cpillar2580, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox Cable, Telephone and High-Speed Internet services with other customers. This appears as if you may need for someone to look into your account personally due to the connection issues you have expressed.  We can definitely assist you with this.  Please reach us on Twitter at CoxHelp, visit us on Facebook, or email by at cox.help@cox.com anytime for assistance.  We are always happy to help. 

Like

Reply

0

B
Bender1981

New Contributor

 • 

3 Messages

Oh so the person who replied to my comment is offered help, but I’m not… and that wasn’t help it was just call the help line which already failed… I’ll give this a few more days before it’s time to find other solutions… Starlink amongst otherd

Like

Reply

0

C
ChrisJ2

Moderator

 • 

575 Messages

We'd hate to see you go. Though we're unable to address this for you here on the forum, we do want to help. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. We will do our best to help. 

Like

Reply

0

M
Macattack

New Contributor

 • 

2 Messages

Same generic response that they tell everyone.  What a joke.  It’s so bad, half the time I can’t tell if im talking to an AI bot or someone that’s just plain stupid.

Like

Reply

0

M
MichaelJ

Moderator

 • 

1.8K Messages

Hi Macattack, we are not bots or AI. We want to help. If there is an issue that you need help with and our Forum members can't help you with it, please feel free to send us an email: cox.help@cox.com. You may also reach us through social media: Facebook, X  CoxHelp, or our Live Online Chat Team: https://www.cox.com/residential/contactus.html  We are available 24/7 for technical assistance, If you wish to speak to a rep you may call us: 1-800-234-3993. Thank you for your patience, 

Like

Reply

0

Related Content

Recent Discussions