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fernando1110060

+4 more

Visitor

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125 Messages

I need to be be refunded for this month

I need to not be charged for this month and the on going month yall lag for no reason so i deserve free internet until yall fix thank you and im not taking no for a answer dont give me a bs responses 

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Shaun_A

Moderator

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119 Messages

Hi, fernando1110060. We can adjust accounts if there is a declared outage and/or a known Cox-related issue affecting your service. We also would need to speak to you via email in order for us to do so. However, we understand that you do not wish to speak to us via that channel as you have advised multiple times. If you need assistance with an adjustment, you can contact our technical support teams to authenticate your account and apply an adjustment, if it is warranted. 


-Shaun

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fernando1110060

+4 more

Visitor

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125 Messages

@Shaun_A​ so you remembered that I don’t want to talk on email and send me to tech call , you do realize I can’t play and yall know where I live why not just send a ducking tech now just now 

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Shaun_A

Moderator

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119 Messages

Unfortunately, a technician has to be scheduled with the authorization of the customer. We cannot just send a technician without pulling the account and going over the details of the work order, which cannot be done in public. So if you want to schedule a technician, please call into our technical support and our support teams will be happy to do so. 
-Shaun

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Darkatt

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Honored Contributor

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2K Messages

How do you know the issue is on Cox's side? What modem/router are you using? Are you connected via ethernet, or WiFi? If WiFi, is the modem out in the open, not behind anything or under anything? Is it in a smartbox, not a good idea if it is. Have you tried swapping the cable wire, replacing any splitters? There are a host of things you can do to troubleshoot instead of blindly casting aspersions on  the provider. 

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