High packet loss

That shows possible packet loss at the boundaries of Cox's network(hop 5). Perhaps pingplotter can show more over time. Not a issue a tech. could fix though. Where are you seeing the packet loss? A speed test? A game? I wonder if it is related to this post.

That really doesn't look too bad, a few drops but that could be because the router was busy and didn't respond to the request. What site are you having problems with, and how can you tell you are getting packet loss to that specific site?

The game where it is most affected is fortnite but its all games between my brother and I. I ran the rest on epic games servers and it says only a 2% packet loss but in game it says 20 and it is unbearable. 

I tried to use several vpns. I am not sure what that post is suggesting should be the solution. I see 20% packet loss in my game and but I couldn't say for my brother I just know he has been struggling too. Both computers are wired with ethernet.