Billing Changes

I spoke with multiple chat agents, asking to be moved from a Cox Plan to a Spectrum plan, and was moved to a plan only for you to not honor it and now change me twice from what I was previously paying? When I attempted to resolve this over the phone, the support representative tried to upsell me to higher internet and then proceeded to hang up when I did not want that. I just want to maintain the 1GB I have for the $60/month YOU(Spectrum) offer. Why has that been so difficult to accomplish? I would like to get this resolved as quickly as possible.

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ChrisJ2

Moderator

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581 Messages

Hi, there. I'm really sorry for the difficulty you're having with your services. I do want to help you get this fixed; however, the purpose of Cox Forums is to allow customers to discuss technical topics related to residential Cox residential services with other customers. For questions, comments, and concerns regarding outages, billing, or other account-specific issues, we request that you reach out to us on Twitter at @CoxHelp, or visit us on Facebook at https://www.facebook.com/coxcommunications. We're available 24/7 and glad to assist you there. -Chris

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Darkatt

+2 more

Honored Contributor

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2.1K Messages

FYI I easily found a plan online at

https://www.cox.com/residential-shop/internet-configuration.html

I actually have the 1GB down, 100MB up plan with telephone less that $100 a month, price locked for 5 years with Cox/Spectrum.

https://www.speedtest.net/result/19875439085

(edited)

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