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dranew

Visitor

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1 Message

Internet and cable down for two days with little feedback

Outage at my house for two days and simple notice that it’ll probably be down for another two days. No live feedback. No one to talk to. Initially visit was scheduled but canceled when they found out it was outside the house .simply got a cancellation email and no one to talk to. I work from home so this is amazingly inconvenience and  tremendous loss of income. The feedback is crucial if they want success

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BrianM

Moderator

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890 Messages

Hi there,

 

It looks like the technician found signal issues stemming from the pedestal/tap outside your home and had to enter a ticket to our maintenance team to investigate further.  Unfortunately we cannot give an estimate with complete accuracy with these type of work orders as they are worked from a pool of orders assigned to this team, in the order in which they are received. I will say, in most cases these are completed within a few days of submission, but again that is not something that we can promise. It just depends on their workload prior.

 

 


-Brian

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