JR_L's profile

New Contributor II

 • 

5 Messages

Closed

Extreme packet loss while gaming/voip (San Diego, CA)

I would to post here before resorting to filing a complaint to the FCC, for the past few months now I've been experiencing extreme outbound packet loss while gaming. I've had no issues until a couple months ago, the packet loss was a small 4% while playing Fortnite. It has then since gotten much worse as now I get packet loss and stuttering in any game that I play online, even just being in a discord channel I get really bad connection quality and spiking. I've reformatted my hard drive, re-booted my modem countless times, I've always have had a wired connection, changed the coaxial cable that came with the router, changed the Ethernet cable that came with the router, upgraded the internet speed, tried almost everything to fix the problem and nothing has been helping. Every single game that I play that is multiplayer is affected by this packet loss and stuttering.

https://imgur.com/rj7OyRz

https://imgur.com/4mp24Oj

https://imgur.com/hQLzhaU

https://imgur.com/eJRdcho

New Contributor II

 • 

5 Messages

Former Moderator

 • 

1.5K Messages

Hi JR_L, I have reviewed the first traceroute and there does appear to be latency taking place on hop 12. This packet loss does not carry over to 13, hop 14 appears to be normally packet de-prioritization, and this does not carry over to hop 15. Can you please email us additional traceroutes to the gaming server at cox.help@cox.com. -Kevin M. Cox Support Forum Moderator

New Contributor II

 • 

5 Messages

Hello Kevin,

I've emailed you 5 additional tracerts to google.com. My connection is still suffering from this issue

New Contributor III

 • 

13 Messages

Same issue here buddy. I have been dealing with this sh1t for about 3-4 weeks now. Seems like its real bad during 3 - 8 pm. I cant even play online games any more.

Contributor II

 • 

270 Messages

been dealing with this for 3 years

New Contributor III

 • 

18 Messages

Same here, although not as bad as some but I am unable to play any game. That's 5am-6am this morning. Just imagine what it's like at 9pm 😥

New Contributor II

 • 

5 Messages

Still having this issue, just upgraded to gigablast and installed new modem...

https://imgur.com/wbS9pJl

https://imgur.com/yxa5dRP

https://imgur.com/Ixp4XyN

https://imgur.com/mhDae11

New Contributor

 • 

1 Message

Any word from Cox?

Related Content

  • Closed

    3

    0

  • Closed

    2

    0

  • Closed

    1

    0

  • Closed

    6

  • Closed

    5

    0

Recent Discussions

View More

Loading...