New Contributor
•
2 Messages
Extended Outage
Our internet has been out for a week and a half, since Saturday February 10th.
This is a real problem, since we work from home.
Every night at 9:01pm we receive the same text message, reading "We're working overnight to restore your service", but no longer believe them. Spending half an hour using the Chat function yielded no information, other than that there is, indeed, an outage. Phone calls meet with a message that since there is an outage, the customer service people will be unable to help. But being patient seems to be doing no good at all.
We have been fairly happy with Cox for over a decade, but this extended outage + lack of information is getting truly exasperating. Can you help?
Thank you,
B
Related Content
Closed
7
0
Closed
1
0
Closed
1
Closed
1
0
Closed
1
0
JulianN
Moderator
•
330 Messages
Hello, I am very sorry you have not had the best experience with Cox. I understand how important communication and reliable service is. We value your business, and I would be happy to help. Please email us your “full” name, “complete” address, and a copy of your post at Cox.Help@cox.com for further assistance. Thank you!
1
0
sco250
New Contributor
•
5 Messages
Went thru the same thing today. It's frustrating. It's apparent they really dont care what the customers have to say bc they don't even have an emergency number to report outages. Do better Cox... GLOFIBER is coming for you! I can't wait to have Cox in my rear view mirror. They are the most unhelpful bunch I've ever dealt with.
1
0