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New Contributor
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I know it has been almost a year since Cox changed their email format but I just have to say "IT IS AWFUL!" Whoever came up with this lousy format needs to be fired! The old format was so much more user friendly. I was trying to give them some time to fix their horrible mistake but since nothing is going to change, we are! So long Cox!!!
averica
New Contributor II
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agreed. even something as simple as deleting emails is complicated...thry dont just vanish...they remain until minutes later...so stupid
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imno007
New Contributor II
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Yeah, definitely not the best experience using Cox email. Clunky and slow, with pages often needing to be refreshed to load properly. Now I'm finding all the spam emails - hundreds of them - in my inbox. They've all clearly been marked as SPAM, but instead of going to the spam folder they're all ending up in my inbox.
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dean266
New Contributor
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A focus group would be helpful before wholesale changes are made, apparently with no input from consumers of Cox email. It is unwieldy, slows down the process...certainly NOT an efficient application. I've spoken to several Customer Service reps the last few months...they can't make any changes, but I've had 3 of them say "You're NOT alone...many folks feel like you do!" Of course, we've all learned Cox has NEVER had customer satisfaction on their agenda. Keep the heat on! We can't just 'give up' and not complain. We need MORE customers to take action.
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