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lttony

New Contributor II

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Customer service feedback LOL

I would LOOOOOOVE to give Cox -- or any cable company -- my (negative) feedback. But the ability to do that is not readily available. Hmmmmmm.

I received an email, that said, in part, "Find all ways to pay your bill at www.cox.com/residential/support/ways-to-pay-your-bill." with a link.

Clicked the link.....and.....

ERROR 403

Hmm...we can't find that page

OK. It asks provide some feedback to help us fix the issue.

https://www.cox.com/residential/flex-2/flex/pages/test/404.html#foreseesurvey

WRONG again.

ERROR 404

Hmm...we can't find that page

Looks like we had a few wrong turns. Let's get you back on track. But first, provide some feedback to help us fix the issue.

This is the circular Catch 22 ** from cable companies that drives me crazy. Not sure who is worse, Cox or Comcast.

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Bruce

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Honored Contributor III

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5.7K Messages

Navigating can be difficult.

Go to the Cox Home Page.  Scroll down just a teensy-weensy bit..not too far.  Click link to Pay Bill.

At the top of the same Home Page is a link to Contact Us.

Phew!

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lttony

New Contributor II

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8 Messages

Thanks, Bruce. But already been down that road. There is no opportunity for feedback there. If it were, you would listed it.

At the top right-center of the home page is a "Contact Us."

Billing

Pay your bill

Set up automatic payments

My Account

Forgot your User ID?

Forgot your password?

Services

Move your service

Manage your service appointment

Support

Reset cable TV box

Reset Internet modem

etc

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Bruce

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Honored Contributor III

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I didn't list "it" because there are at least 4 "Great ways to get in touch."

Cox Connect App, Chat Support Forums, Find a Store Near You, Facebook Messenger

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lttony

New Contributor II

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8 Messages

Yes, that page reminded me of this forum. So nothing on the site itself, other than the forum. Those are not "great ways" to get in touch.

Here is some feedback I would give them: I suggest putting "great ways to get in touch" on the TOP of the "contact us" page, not the bottom, or middle.

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Bruce

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Honored Contributor III

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This is the circular Catch 22

So it's not really what you had originally described.  You just don't like to scroll.  I recommend a wheel mouse.

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lttony

New Contributor II

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8 Messages

What I originally described was "is not readily available" is accurate, in my (subjective) opinion.   Oh, and I scrolled. But chatting with a robot, before a human who re-asks some of the same questions is also not the best, in my opinion, as I have done that before. Recall that I clicked on a link, got a 403 error, clicked on a link to "help solve the problem", then got a 404 error.

Thanks for your suggestions.

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