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New Contributor
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Cox email sync with outlook broken
Hello,
My Outlook no loner is syncing with my cox email. I use outlook live on my online browser to access.
It stopped working when Cox changed the required server settings on 12/4/2019. I forgot to update my outlook account. When I did try on the 4th it
would not work. I deleted the emails on Outlook and tried to add them back using the correct server settings.
When I try I am receiving an error stating We are unable to access your email provider. Please check your server settings or try again later.
I have tried Cox chat and phone call with no help. Any advice? I am not super tech savvy so any help would be greatly appreciated.
It stopped working when Cox changed the required server settings on 12/4/2019. I forgot to update my outlook account. When I did try on the 4th it
would not work. I deleted the emails on Outlook and tried to add them back using the correct server settings.
When I try I am receiving an error stating We are unable to access your email provider. Please check your server settings or try again later.
I have tried Cox chat and phone call with no help. Any advice? I am not super tech savvy so any help would be greatly appreciated.
blackeneth
New Contributor III
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You're not alone -- see the forum post, "Outlook for Mac Email problem after Cox maintenance".
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bearone2
Contributor III
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delete the outlook account, then recreate.
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blackeneth
New Contributor III
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See https://forums.cox.com/forum_home/internet_forum/f/internet-forum/24512/i-fixed-my-outlook-email-problem-after-cox-maintenance for my solution for Outlook on Windows.
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