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Carne

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Constant disconnections

I am having an issue where I am losing my connection from 10-30 seconds every few minutes in fact I lost my connection six separate times while attempting this post.. When I look at my Modems Even log I have a stead streams of errors.

Warning (5) Dynamic Range Window violation
Critical (3)

Unicast Ranging Received Abort Response - Re-initializing MAC;CM-MAC=08:02:8e:81:81:e8;CMTS-MAC=2c:86:d2:88:a2:3f;CM-QOS=1.1;CM-VER=3.0;

My connection also shows many uncorrectable errors 

Channel Lock Status Modulation Channel ID Frequency Power SNR Correctables Uncorrectables
1 Locked QAM256 41 405000000 Hz 7.1 dBmV 40.1 dB 46 128
2 Locked QAM256 9 831000000 Hz 5.5 dBmV 39.7 dB 53 129
3 Locked QAM256 10 837000000 Hz 5.5 dBmV 39.6 dB 44 129
4 Locked QAM256 11 843000000 Hz 5.7 dBmV 39.5 dB 40 111
5 Locked QAM256 12 849000000 Hz 5.8 dBmV 39.7 dB 25 75
6 Locked QAM256 13 855000000 Hz 5.9 dBmV 39.7 dB 23 115
7 Locked QAM256 14 861000000 Hz 5.9 dBmV 39.7 dB 27 84
8 Locked QAM256 15 867000000 Hz 6.1 dBmV 39.9 dB 35 160
9 Locked QAM256 16 873000000 Hz 6.2 dBmV 39.8 dB 26 100
10 Locked QAM256 25 927000000 Hz 5.2 dBmV 38.9 dB 8 26
11 Locked QAM256 26 933000000 Hz 5 dBmV 38.9 dB 39 34
12 Locked QAM256 27 939000000 Hz 5 dBmV 38.9 dB 31 41
13 Locked QAM256 28 945000000 Hz 5.2 dBmV 38.9 dB 27 44
14 Locked QAM256 29 951000000 Hz 5.4 dBmV 39 dB 13 50
15 Locked QAM256 30 957000000 Hz 5.1 dBmV 38.9 dB 19 114
16 Locked QAM256 31 963000000 Hz 4.8 dBmV 38.8 dB 10 67
17 Locked QAM256 32 969000000 Hz 4.9 dBmV 39.9 dB 0 0
18 Locked QAM256 42 411000000 Hz 7.2 dBmV 39.9 dB 0 0
19 Locked QAM256 43 417000000 Hz 7.2 dBmV 39.9 dB 0 0
20 Locked QAM256 44 423000000 Hz 7.5 dBmV 40.3 dB 0 0
21 Locked QAM256 45 429000000 Hz 7.5 dBmV 40.2 dB 0 0
22 Locked QAM256 46 435000000 Hz 7.6 dBmV 39.9 dB 0 0
23 Locked QAM256 47 441000000 Hz 7.5 dBmV 40.3 dB 0 0
24 Locked QAM256 48 447000000 Hz 7.3 dBmV 39.9 dB 0 0
Channel Lock Status US Channel Type Channel ID Symbol Rate Frequency Power
1 Not Locked Unknown 4 0 Ksym/sec 38600000 Hz 0.0 dBmV
2 Locked ATDMA 1 5120 Ksym/sec 19400000 Hz 32.8 dBmV
3 Locked ATDMA 2 5120 Ksym/sec 25800000 Hz 32.8 dBmV
4 Locked ATDMA 3 5120 Ksym/sec 32200000 Hz 32.8 dBmV
5 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
6 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
7 Not Locked Unknown 0 0 Ksym/sec 0 Hz 0.0 dBmV
8 Not Locked Unknown 0 0 Ksym/sec 0 Hz

0.0 dBmV

I have called support a few times and explained my issue and unfortunately the response every time has been an attempt to sell me a new modem. I am highly dubious of this diagnosis considering the information I am seeing above. I have asked for a tech a few times and while the Reps did not outright refuse a visit they certainly did not want to send someone. I guess my question is does this really look like my router is the issue or do I just need to flat out demand a technician. 

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KevinM2

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Hello, can you please make sure all cables are tightly secured and free of damage? This includes any splitters or amplifiers you may have in the home as well. We'd be glad to send out a service technician to investigate this further. If this interests you, please reach out to us at cox.help@cox.com, Facebook, or Twitter. -Kevin M. Cox Support Forum Moderator

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