Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor
•
1 Message
Closed
I paid my bill for March on February 27th. On Friday I called Cox to schedule my Internet to be canceled on the 30th. They made a mistake and turned it off immediately. 10 minutes later I called them again and they turned the Internet back on and told me it is scheduled to be canceled on the 30th. I did not receive the order notification that it was scheduled to turn off on the 30th, rather, it says the 8th. I just received a bill for $43.33 due on March 23rd. I've already paid for March ($50), and owe nothing to Cox at this point. What am I supposed to do at this point? This is honestly amazing how bad support is. Do I need to get an attorney involved?
Discussions
•
Updated
209
2
0
0
Lack of hotspot setting
Discussions
1
0
Cox / spectrum sucks
Discussions
1
0
Reapeating connectivity issues
Discussions
1
0
Connection Issues After Isaias
Discussions
1
0
Lack of hotspot setting
Discussions
1
0
URC-8820-MOTO remote doesn't control DVR
Discussions
1
0
Tv upgrade to HD
Discussions
1
0
Cox bill wrong
Discussions
1
Darkatt
+2 more
Honored Contributor
•
This is a forum where cox customers assist one another with technical issues. YOUR issue needs to be addressed directly with Cox.
0
0
ColleenD
+2 more
Moderator
•
Hi, jjlynch
I'm so sorry this happened. I would be upset too. Please email cox.help@cox.com with your full name, complete street address, details of the issue and a link to this post so I can look at this for you. Because your concern is outside of the scope of our community forums I'll be turning off commenting.
0
0