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Escalante

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6 Messages

Arris Surfboard S34 for Cox 1G Service Authentication

It took two calls to Cox to get my internet up and running with the Arris Surfboard S34.  The first representative did not properly save the HFC MAC ID.  The second call corrected that problem, and now the internet is back up.  Thanks to Brittany for catching the snafu.  Hopefully this new modem (purchased from Amazon) will last a long time.

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RaquelD

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294 Messages

Hello. I'm so happy to hear that Brittany was able to spot the issue and help to get it resolved! I apologize that it wasn't spotted sooner. Please email us if you need any additional assistance at cox.help@cox.com Thank you for choosing Cox for your services and taking the time to post your feedback. 
-Raquel

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