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Rip_Off

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Another Outage?!

We're back to having frequent unplanned outages, very annoying. 

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ChrisJ2

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575 Messages

Hi, there. I'm so sorry for the issues with your service. Please email us the physical address and any other pertinent information to Cox.Help@cox.com with your name and a copy of this forum message. I would be glad to look into this for you and help out in any way I can. 

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probertson5

New Contributor

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2 Messages

I absolutely agree.  I had the same issue.  Tech said and did the same thing: re-terminate fiber in outside box.  He said I was loosing 10 dB at that connector.  Work ok for a couple of days and now back to constant intermittent connection.

 I bet the cheep the fiber and terminations are not suitable for outdoor use.  What a crappy thing to do to a customer of over 20 years and who is paying the premium $140/minth for "unlimited" data.

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HeatherS

Moderator

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210 Messages

If you are currently experiencing issues with your service, we certainly want to help. For account-specific support, please reach out to us on Twitter at, https://twitter.com/CoxHelp visit us on Facebook at  https://www.facebook.com/coxcommunications, or email us at Cox.Help@cox.com. In private communication, please include your full name, complete address, and details of the issue as the public forum isn't suited to protect the personal information. Thank you. 

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