Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
New Contributor
•
wrong channel showing
the past few days i have been getting the wrong channels, for instance when i select channel 10 bet plays, and i could watch the fx movie last night on of about 15 different channels. i have done the reset procedure 4 times and still have issues. when the dvr is set to record shows it keeps getting errors and not recording. oh and if its "FREE ON DEMAND" why cant i watch the movies under that heading because i have to have a subscription i thought it said free.
ChrisL
Former Moderator
•
I would suggest for starters try disconnecting power to the box for two minutes and reconnecting to see if that resets everything. Do you have these issues with any other boxes in your home?
0
0
john1
New Contributor
•
2 of the resets where more than 2 minuets with no power. and this is the only cable box in the house
0
0
ChrisL
Former Moderator
•
Another possibility is a signal quality issue. Are there any extra cable splitters you can try bypassing? Also, do you happen to know if all the coax cable being used for hookup was provided by us or RG-6 grade?
0
0