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New Contributor
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Whole house DVR update - screwed up
My whole house DVR has been updating software for about 2 hours now. Cox support says the update has problems and the Cox engineers are aware of the issue and would fix it "as soon as possible". Sounds like someone really screwed up this software update.
Isnt it nice to have Anvanced TV? NOT!! I am located in Macon, GA
hdwnola
New Contributor
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Same Problem in New Orleans.
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mumof3
New Contributor
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Same problem in Kansas. We have never had so many issues as we have switching to whole home DVR. Pisses me off.
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Willbeau
New Contributor II
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shouldn't this have been done in the middle of the night not day
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talcorn725
New Contributor
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Totally agreed, this should have been a midnight issue, not a dinner time/family time issue. Same problem in Norfolk, VA.
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Frank
New Contributor
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I am glad I am not the engineer who messed this up. Imagine how much $$ Cox will have to refund to all of us for an outage over the whole Cox system! Let's all be sure to ask for a credit on our bill.
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3canines
New Contributor
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Well, I'm in Baton Rouge, LA, and it's the SAME story here!! Over two hours of this. I did talk to someone and if she'd said, just a moment, one more time I was going to scream. She said it takes 20-30 minutes. At that time it had been an hour. They are going to have some MAD customers once prime time rolls around.
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Frank
New Contributor
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And Cox's iPad app does not have every channel available or I would use that for prime time.
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KNP
New Contributor
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I was told it is in fact an outage and they are working on it - with no Etimated time of repair.
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Kristi
New Contributor
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Same in Northwest AR. A rep told my husband that it's an outage system wide on DVR systems. My friend just said she was told to unplug her box, wait 10 seconds, plug back in and turn on. System should reset.
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Brlatiger
New Contributor
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Frank
New Contributor
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Has anyone tried the power off method of reset while the box is stuck updating?
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MMWomack
New Contributor
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Same here in Owasso, Oklahoma. One DVR, one client - both "Updating" for about 3 hours now.
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Brlatiger
New Contributor
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I have not. Anyone willing to be the guinea pig?
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talcorn725
New Contributor
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I haven't tried because the update says not to cut power. Wish Cox would make a statement on their web page instead of us having to go this route to deal with it.Is frustrating when it is knwn to be a nationwide issue. Least they can do is be upfront and deal direct with a statement
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jackesh
New Contributor
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tried the reboot - unplug and plug back in. Good to go. We're watching tv again. Tomorrow we'll be watching directv. bye.
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