Whole home dvr & guide issues

Lately, we have been having the following major issues with our whole home dvr and the trio guide. I have been hesitant to call about these issues because I have 3 small children and cannot wait on hold for extended periods of time as I have in the past. 

Issue #1:

When attempting to watch recorded programs from either of our 2 receivers, we receive a pop up message stating we are currently experiencing technical difficulties and should try again later. The problem is usually temporarily resolved by resetting (unplugging, waiting 20 seconds & reconnecting) the main box, but we have to be sure we are not currently recording anything, or we will lose that recording. This problem has been recurring daily.

Issue #2:

The other issue we have been having is incorrect listings on the programming guide. The titles and program descriptions iften do not match what is actually on, causing the wrong programs to record, leaving us missing the ones we actually wanted. Once again, ee have tried resetting the main box as well as each of the receivers and the issue has not been resolved.

We would greatly appreciate any solution to these issues that does not involve getting a new main dvr box. We have many recirdings saved on this box (especially ones for our children) that we would really like to save.