So, how do I change from the channels '1' & '44' in the admin portal to channels that are less used by the dozens around me where I live, all using the exact same channels?Do we all really have to go out and buy our own Routers to get to good clear Wifi Channels? The more crowded a channel the more obvious the affects are on range and latency, both issues I'm haveing problems with.Both my 2.4GHz is locked on channel-1, and my 5.0GHz is locked on channel-44 and are way too cluttered by too many people using them and therefore not performing as I need them to.What is the point of COX locking the settings in the admin portal? This is a waste of good options to speed up our service from COX.Thanks for any help with this.2023-10-26

I agree I would like to change mine as well but how do I know what channels I'm using 🤔

Typically I find the channels by logging in to what's called the 'administration portal' for the gateway. In the Cox WiFi app I don't think you can see the channels.So you would type the following address into a desktop/laptop browser that is connected to your gateway:192.168.0.1If you've never done this before, be careful, you can screw-up your network. If you get locked out, or something else that causes you problems, you can 'reset' your gateway and start over from scratch but that will cause you headaches and cost you a lot of time to reconfigue your network. So don't screw it up if you don't know what you are doing, ask the pros and/or search the internet beforehand if needed.Once at the portal:1- type in your temp user name which will be: admin2 - type in your temp password which will be, yep, you guessed it: password[Once logged-in, in the top right hand corner of this admin portal look for the link to change password, (won't let you change the user name). Then logout, and log back in.]Then your can explore the various typical options, however COX must believe we the paying customers are all stupid and therefore they have locked the ability for us the paying customers from changing the channels to improve our service, which is pathetic of COX.

when I am trying to log into the cox webmail I am getting waiting for 'idm east.cox.net' I live in Phoenix, AZ

It sounds like it may be time to clear your cookies/cache then try again. Based on what you're seeing it seems the browser has a cookie for east stored somewhere.

‎waiting for idm east.cox.net

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