Useless Technicians

I was having issues with my new cable box not having any picture and called to have it resolved and was not able to do so by phone.  I might add that the woman assisting me was kind and very patient so that is not the issue.  The issue is with the technician they sent over to our house help resolve the issue.  Well he was completely useless and didn't do anything fruitful to resolve the issue.  First he blamed my son that the splitter that was issue and insisted on changing it.  Well he changed it and there was NO difference.  Then he said it was due to faulty cable wires that ran through the house and that we needed to schedule another appointment to have them changed which would cost $30-$75... that seemed to be the only solution for him to have it resolved.  Instead of taking his faulty advice to be robbed for an extra $30-$75 we went to our local cox store and had the cable boxes swapped and the problem was completely resolved.  No changes in wiring, no changes in splitters, just the cable box.  I've been a loyal customer for over 20 years and if this is the way they treat long time subscribers then it's best to look for other services.  Hope They have him fired!  Might I add that the wiring cables go through out the attic and I believe that due to the fact that he was morbidly obese that he didn't want to prance around up there to check the problem thoroughly.  Instead he did the whole 'throw everything on the wall and see what sticks' method.  The only thing is he forgot to try a new cable box.