Cox ultimate bundle channels

A useless third party technician for cox came on Sept 1, 2026 and swapped out the dvr box to the new one, cut all the splitters in the house, left us with no TV channels watch and left us saying that he had to attend the barbecue. A fantastic cox technician came on Sept 3rd and did a fantastic job fixing everything the other guy pulled apart. But now we have no ultimate cox bundle channels on, I tried calling cox multiple times only to be on hold for a longer periods of time and never get through, so I gave up. I want cox to give me credit for the non operative cox ultimate bundle and not charge me for it, because I am paying for cox ultimate bundle