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russelln936

Visitor

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2 Messages

Charged even though we wasn't getting the services .

Tech had to come out and set the modem up to receive fiber instead of cable. Bill was paid even without the service and shut off 3 days later. WTF seriously getting the business from you guys off the bat.

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Allan

Moderator

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2.4K Messages

Hello. I can certainly understand your concern with unexpected charges. Please send us an email to cox.help@cox.com so we can look into this issue on your behalf. 
-Allan

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