Visitor

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1 Message

Overcharging Sceme

I disconnected services with your company due to the constant billing issues. I no longer have your service and yet you’re still overcharging me. I just waited an hour to speak your customer service and they were complete useless and confusing. They’re stating I owe a different amount than the bill you’ve sent me. They also can’t explain the charges and why you all were still billing me after disconnection. Between your chat and outsourced customer service department I can’t get a straight answer. I don’t owe you all for mobile services. I left before the month was over and had to make a conference call with the new carrier and your customer service department in order to get the pin to port the phone number. You all were well aware that I was disconnecting service yet you’re charge me $118 for month even though your mobile service is $40/mo. Complete scam. You all are going to end up getting sued. 

Moderator

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729 Messages

mikehancho512 - Sorry to hear that you've been having billing issues. We can help, and explain what's happening. Please email us at cox.help@cox.com and include your full name, address and a link to this Forum post for reference. 
-Steff