dudz_fryd's profile

New Contributor

 • 

4 Messages

Closed

Usage Meter reporting wrong

I've been monitoring my data usage meter over the past few weeks and the numbers aren't adding up.  I have logging of incoming and outgoing WAN packets on my router and my totals are showing less than 5GB total for the past 4 days.  The data meter from Cox, however, is showing that I used 10GB just on the 28th.  

First off, no it's not possible that the usage is that high as I'm not running torrents, infected with any viruses and my WiFi access point's security has not been compromised and I don't watch a lot of HD videos nor do I have netflix, hulu or any other services running..  There are no DMZ's in use and no services offered to the Internet.  The only usage is basic email, web browsing and the occasional remote desktop to a work site using low quality video settings and I don't do file transfers with it.

I do some game streaming every now and then but only for a few hours and I've done none since this new billing cycle.  My last billing cycle had faulty reports as well and my meter was actually offline for 5 days with no updates.  

All of this traffic would have to pass through my router in any case and be logged.  I've actually monitored my router as I did test procedures to verify it's operation.

In short I don't want to be branded a bandwidth hog and be accused of overages unfairly.  This data usage meter has a long history of inconsistencies from my research of other people's experiences over the past few years and if nothing else I want to be on record as contesting its accuracy.

Valued Contributor

 • 

1.2K Messages

Hello dudz_fryd,

We can look into any discrepancies that you're having with the data usage meter on our website.  Do you have the data meter enabled on your wireless router to track usage as well?  Please send an email to cox.help@cox.com with the account information, as well as the username that you login with.  We'll see what we can find out for you.  

New Contributor

 • 

19 Messages

last April (2014) I had an incredible spite in my data usage, it literally double from one day to the next. I am having one of those again. What I find questionable is the fact that the data history was wiped clean (this year (2015) in the very same month that the new spike started. The last time it happened there were a number of people complaining about sudden changes in the amount of data usage the Cox meter was showing so I would not be surprised if that happen again. Something is not right somewhere.

Former Moderator

 • 

7.1K Messages

In addition to some of the possible causes for this mentioned above, don't forget about iCloud sync.  We've seen reports of it getting stuck in the past leading to constant data utilization.

New Contributor

 • 

4 Messages

That could be a reason but not in my case.  I don't use any Apple services or devices.  The reported usage was double what it should have been.  As an update I've noted that Cox has suddenly upped the data limit from 250GB to 300GB on the meter.  There are still days that are over-reporting but most seem to be in line at least for the past week.


The short of it is the meter isn't accurate.

Valued Contributor

 • 

1.2K Messages

dudz_fryd,

We can try to figure out what's going on with your usage meter. Please send an email to cox.help@cox.com with the account information, as well as the username that you login with. Thanks!