Upgraded NEW MODEM DOCSIS 3.0 but speed still caps at less than 30 mbps!!

Just recently upgraded my modem from Docsis 2.0 to Docsis 3.0 (motorola SB6121) but I'm still getting speeds less than 30mbps. I live in Arkansas and I know cox just recently upgraded preferred customer from 25 to 50 mbps connection. Anyone having the same issue? From searching the forum it seems like most people having issue with old service code on their account.

E

EdwardH

Valued Contributor

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755 Messages

The modem was showing old information still from the previous modem, we have resent the information and should be displaying correctly now. If you try to test the speed again is it showing any change? ---

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jkosik

New Contributor

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2 Messages

thanks for the fix, now getting close to 65mbps.

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MichaelJ

Moderator

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1.8K Messages

We are glad to be of help! Feel free to reach out to us, we are here from 6am to 3am EST. -Mike

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Upgraded NEW MODEM DOCSIS 3.0 but speed still caps at less than 30 mbps!!

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