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New Contributor III
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Update From Last Question
Yes, I'm still posting for my mother because she doesn't really know the technical side of computers.
The service guy who came to our house told us that there were too many houses connected to the node and that Cox won't do anything until at least the first of the year. Okay, no problem. Alas, since the guy came out (all he did was switch out our cable box with a DVR capable one), we've been lucky to reach about 10 Mbps download and upload.
This test was with the cox speed test:
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I understand it's "up to 100 Mbps" download, but when we're not even getting "up to 50 Mbps" I personally think we shouldn't have to pay the full amount.
Right now we have the DPQ3925 gateway. Is there something better? Which modem and router do you guys recommend? If our speeds don't improve when they fix the node, I'm going to try to convince my parents to buy a modem and router.
ChrisL
Former Moderator
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From this end all looks well with the modem although it appears there's significant wifi noise in the home interfering with the signal. I'd suggest moving any other wireless devices near the modem farther away such as baby monitors, microwave ovens, cordless phones, etc. and see if performance improves any. It might also be helpful to try a wired connection and see if that is any better. Note too that particular gateway is only a single band model which will limit your potential wireless-N speeds to about 70-80Mbps or so.
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nhsgrizzly91
New Contributor III
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I've moved our phone as far away as the phone cord would allow. Considering they won't be fixing the node until next year, I'm connecting an older router and going to try to turn off the wifi in our gateway DPQ3925. I've tried telling my parents that in general, the well-informed people say gateways are a no go and to buy a modem and router. Sadly, we don't have the money for that.
I'll update later with new speed tests.
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DustinP
Moderator
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Thanks for the update. Please keep us informed of the connectivity after these recent changes.
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nhsgrizzly91
New Contributor III
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Sadly, the router we have (which was a gift from my dad's friend from work) is an old Linksys WRT54G that requires a computer to be connected to it as the "host" in order for the wireless to work. Considering we only use laptops and don't leave them running 24/7, I reverted to just the gateway. Maybe one day we'll be able to afford a modem and router, but until then. The Cisco DPQ3925 will have to do.
I'm going to try to get my parents to talk to the local Cox office to see what they can do regarding us paying too much for what "up to" we're actually getting.
I'll be marking this as answered within two days, because there isn't a thing I can do without spending money that I don't have.
When I get my financial aid refund in the spring it's either:
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ColleenD
+2 more
Moderator
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I've not seen that model require a hard wired pc except to configure it. But I need to point out that a G router will max out hard wired at ~20 Mbps down, and likely not consistently. Wireless connections would be less. Speedwise you'd be better off with the gateway.
Please sign in to http://bit.ly/CoxSpeedTest to run a speed test that will log to your account. We can then review the test.
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Accepted Solution
nhsgrizzly91
New Contributor III
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I think I was just frustrated with the router and gave up. I'm trying to help out my parents however I can, but they said they don't want me messing with things. I've ran the speed test different times connecting to Kansas and Oklahoma City. When we first moved to our new house, we were getting more than 20Mbps, but we haven't been that high since before the worker came out. Granted,with the weather and everything I understand that it'd be slower.
I'll try and convince my parents to talk to the local office and see what we can do. All of our hobbies involve the internet, yet if we're not getting promised speeds after the node gets fixed, we might as well get a lower service.
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