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New Contributor
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Unresolved Modem Returned Fees
Cox,
Whoever manages your returned equipment is either:
- Stealing it and selling it on eBay.
- Not crediting a proper equipment return and leaving it on customer bills.
In either case:
- The equipment was returned. I don't have it and it was brought back to a Cox Customer center.
- I'm not paying an $87 bill that I don't deserve.
I've called COX at least 4 times and spoken to an operator in which they said the equipment was returned and the fee would be lifted. However, I'm still being pestered by Cox Billing and now I've been sent to collections. This is unacceptable customer service and I'm tired of being harassed by COX. Your phone calls are recorded for "customer service" purposes and if you need to listen in on one of them, there are 4 calls recorded.
Figure it out COX, I know you can do it.
Domino
Valued Contributor III
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Simply send them a copy of the receipt you received when you returned the equipment. You asked for and received a receipt, didn't you? No?
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ReneeG
Former Moderator
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Hi Geoffrey Lu,
I want to assist you in resolving this matter. We're unfortunately unable to discuss billing or account specifics in a public technical forum. Please email our team at cox.help@cox.com with your full name, complete address, the last four of your SSN or four digit Cox PIN, and the issue so that we can get started.
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