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New Contributor
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Ubee DDW366 Slow After Firmware Updates
So for the past couple of days my internet has been bad, very bad I can't even play online games anymore or watch a video without it buffering or lagging.
So when I go check my log all I get is this. We haven't had bad weather so I don't know what the problem is.
| Time | Priority | Description |
| Sat Apr 02 14:21:26 2016 | Warning (5) | MDD message timeout;CM-MAC=48:5a:b6:f6:2b:bf;CMTS-MAC=00:12:d... |
| Sat Apr 02 14:21:12 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Sat Apr 02 02:21:10 2016 | Critical (3) | Received Response to Broadcast Maintenance Request, But no Un... |
| Sat Apr 02 02:20:29 2016 | Notice (6) | TLV-11 - unrecognized OID;CM-MAC=48:5a:b6:f6:2b:bf;CMTS-MAC=0... |
| Time Not Established | Warning (5) | DHCP WARNING - Non-critical field invalid in response ;CM-MAC... |
| Time Not Established | Notice (6) | Honoring MDD; IP provisioning mode = IPv4 |
| Time Not Established | Notice (6) | WiFi Interface [wl1] set to Channel 153 (Side-Band Channel:14... |
| Time Not Established | Notice (6) | WiFi Interface [wl0] set to Channel 11 (Side-Band Channel:N/A... |
| Sat Apr 02 00:25:40 2016 | Critical (3) | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=48:... |
| Sat Apr 02 00:25:37 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Sat Apr 02 00:25:31 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Sat Apr 02 00:25:29 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 23:12:26 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Fri Apr 01 23:12:19 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Fri Apr 01 23:12:03 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 23:12:00 2016 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - ... |
| Fri Apr 01 23:12:00 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 23:11:52 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 23:11:49 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 17:29:33 2016 | Critical (3) | Started Unicast Maintenance Ranging - No Response received - ... |
| Fri Apr 01 16:23:30 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Fri Apr 01 16:23:27 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 16:23:22 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Fri Apr 01 16:23:20 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 16:23:04 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Fri Apr 01 16:23:01 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to acquire QAM/Q... |
| Fri Apr 01 16:22:39 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
| Fri Apr 01 14:52:11 2016 | Critical (3) | SYNC Timing Synchronization failure - Failed to receive MAC S... |
NicholeC
Moderator
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What speeds are you receiving? I'm seeing a lot of WiFi Interference. Is the router next to anything that could be causing interference?
Thanks,
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1NT3RN3T
New Contributor
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No it isn't next to anything that would cause interference and also when I posted this I had IPv6 not its gone I have no idea what happened
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Tecknowhelp
Valued Contributor II
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Still using gateways huh?
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NicholeC
Moderator
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I recommend logging into the Gateway and changing the WiFi channel to use 1, 6, or 11, and see if that assists with the issue. Have you made and recent changes with the modem such as going into bridge mode?
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1NT3RN3T
New Contributor
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Bridge mode for some reason doesn't work and don't know if they fixed the issue it seems they did change the firmware after all.
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ChrisL
Former Moderator
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Few things here I probably need to bring up. One being that bridged mode is disabled on all of our gateways so as to prevent customers from accidentally disabling the router features. IPv6 was also indeed rolled back on the Ubee gateways and will be re-launched at a later date.
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1NT3RN3T
New Contributor
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Umm... You can enable bridge mode on the modem now when you login it says operation mode and you can pick nat router or nay or bridge mode.
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Tecknowhelp
Valued Contributor II
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Is it actually disabling NAT? Is your router getting a public IP? Looking at your logs, it is still negotiating wifi, so it can't be in true bridge mode.
Most gateways I have heard of either have bridge disabled, missing, or negated. Negated as in the switch works, but what the switch was connected to in the gateways config was removed. Why not use a stand alone modem?
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