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New Contributor
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TV Connect App
Does anyone else notice the TV Connect app never works consistently? Always getting errors about calling support if the issue persists. Any known issues out there?
KipK
Former Moderator
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Miz_Chellie
+3 more
Contributor
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I use TV connect on phone and computer and athough it is a little slow, I never rec''d a message about calling support.
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Health_Edge
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Valued Contributor III
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Are you running the phone/tablet off Wifi or Cellular? I had similar issue with one of the Premium channel App and it turned up being a network issue on my Cellphone side. It was trying to reach the content server, and couldn't, so the App assumed the server was down, and thus requesting I call support. With out knowing what message your getting though, can't be sure it's the same thing.
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cxcubed
New Contributor
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I've uninstalled and reinstalled the app several times. Every time I get this error message while logging in: "we are experiencing technical difficulties. please try again later."
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skiser
New Contributor
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I have gotten the error message several times since December. I currently have a ticket open to resolve the issue. I will keep you posted.
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ChrisL
Former Moderator
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There may actually be a problem with your login we need to address. Please email us at cox.help@cox.com for further assistance with that.
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skiser
New Contributor
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i never did get help with this...I loved having this feature!! bummer
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Dina
Contributor III
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Skiser, were you able to email us the account details Chris asked for in the last post?
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skiser
New Contributor
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I have had several calls and the rep says they are going to "escalate" the issue and I have never heard back. This has happened twice.
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