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New Contributor
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TV Caller ID
TV called ID has stopped working on the master and both clients. Anyone else having an issue?
DustinP
Moderator
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I was able to find we have a ticket created for you to receive a solution on the TV Caller ID Banner not appearing on the receivers. It can take 24-48 hours for you to receive a call to confirm if the issue has been resolved for you.
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contour_2_scree
New Contributor
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MarkM1
Former Moderator
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contour 2 screen saver issue,
We can submit a form to have this issue looked into. Would you please send us an email to cox.help@cox.com with you full address and your name so we can investigate this issue?
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ReginaA
New Contributor
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Yup. They definitely changed some settings very recently. I have my master set to never fall asleep; last weekend it was working but as of this weekend it falls asleep within a short period of time, even though the sleep setting is turned off
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DustinP
Moderator
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Is a message appearing before the screen? How long is it working before the power saver happens?
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ReginaA
New Contributor
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I'm not sure how long it was working before the power saver activated. I had it on late yesterday afternoon and when I put it on late morning today it was already in PowerSaver and it said it saved 16 hours - that was the message on the screen. However before this weekend, it never went into power saver and when I go into the settings PowerSaver says off.
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ReginaA
New Contributor
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I called in Thursday and nobody's called me back since then regarding the tv caller ID issue
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StephanieA
Former Moderator
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I will need to verify the account to discuss the details. Please email us at cox.help@cox.com with the account details and a link to this post.
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Message_Disp
New Contributor
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I have been having this problem since March. Contacted Cox. They do not seem to be aware of it and just instruct you to go to the TV and turn on Caller ID using the MENU button. The function is ON. It does not fix the problem. I still no longer receive caller ID on my TV. (And, some of the personalized caller IDs on my telephone have changed as well.)
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StephanieA
Former Moderator
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Please email us at cox.help@cox.com with the account details and a copy of your post to review.
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LatitiaS
+2 more
Moderator
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Hi ReginaA,
We received an update that the TV Caller ID issue should be resolved. Please reach out to us should you have any further concerns. We are here 24/7.
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cmq
New Contributor
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Had same problem. Used to be able to shut down box with left arrow and see weather and calls received. Suddenly disappeared two weeks ago, Called and they could not help so so sent out at line worker on June 27th. He had no clue what was going on. He called a IT person and he also had no clue. Told me that must have been an upgrade and that they would get back to me. Guess what? Probably so surprise to most Cox subscribers.. No Call back yet and still having problem. Why do we pay for this poor service and product?
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ReginaA
New Contributor
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I'm now getting the live notifications for caller ID when the call is coming in; however, when I go to the notification screen it tells me I have no notifications I'm all caught up so it is not keeping a log of call history like it used to. This still needs to be fixed.
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MariaL
+1 more
Moderator
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We'd be happy to investigate this issue and address your concerns; however, we will need some additional information in order to do so. Please email my team at cox.help@cox.com with this post, your full name and complete address.
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StephanieA
Former Moderator
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Are you able to view the history in your phone tools option online?
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