Skip to main content
spamuser's profile

spamuser

+4 more

New Contributor

 • 

72 Messages

Closed

Trouble connecting Motorola SB6141 modem

I was unable to connect my brand new, out of the box Motorola SB6141 modem. I called Cox and the support tech was unable to establish a connection also. I previously had an earlier model Motorola and had no troubles connecting to the internet. I upgraded to this model for better speed and performance. Is there anything I can do to connect this new modem?

Discussions

 • 

Updated 

2.4K

3

0

0

H

Health_Edge

+5 more

Valued Contributor III

 • 

4.2K Messages

Can you describe the light sequence on the front?

0

0

S

spamuser

+4 more

New Contributor

 • 

72 Messages

Health Edge said:

Can you describe the light sequence on the front?

Top light (power) is solid green. Second light (receive) is blinking blue. Sometimes the third light (send) will blink blue.

0

0

C

ChrisL

Former Moderator

 • 

7.1K Messages

That pretty much describe a modem that isn't finding signal.  You can try different outlets in your home and troubleshooting stuff like removing extra splitters, checking for loose fittings, damaged coax cabling etc. however beyond all of that you'll likely need a technician to come out and troubleshoot further.

0

0