Tivo HD + CableCard + Tuning Adapter = Headache

Your CableCARD looks good: Con: Yes  EBCP: Yes  Val: V 0x0F

What is the value for Auth: (S or MP) it should be S, MP is a problem

The CableCARD Conditional Access Menus help is here:
https://support.tivo.com/articles/Troubleshooting/Motorola-CableCARD-Troubleshooting-Series3-HD

If you disconnect the Tuning Adapter, you should receive most all the Starter and Essential channels,

Once the TA is connected, it takes over the Channel Mapping for all channels, so if you get more channels w/o the TA then your TA is the problem.

These values are part of the issue:

INBAND FREQ: 000.000 MHz QAM64 (needs a frequency listed)

     Carrier Lock: No (should be Yes)

     SNR 0 dB Poor (should be 30dB to 40dB)

When tuned to a station that shows a picture the Auth value is FWK and the CCI is 0x02. When tuned to a station that I SHOULD get, but is black instead, the Auth is MP and the CCI is 0x00.  The Tivo diagnostics shows signal strength of 100 and SNR or 36-37 for both Tuner 0 and 1 (both from the single M-Card in the Tivo).

Disconnecting the tuning adapter doesn't change anything, still the same 10-15 Starter channels (mostly locals, although a couple of non-locals like FamilyNet).

Yes, I assumed the INBAND values for the TA were no good but don't know what they really mean.

Thanks,
Dean 

The Auth: MP is the same problem that several others are having in the Hampton Roads market, and also the Orange County, CA market, and a few other reports in Motorola based Cox markets.

Did you take out the CableCARD and see if it is ARRIS or Motorola?

You have two problems, the CableCARD is not Authorized and Provisioned correctly, and your Tuning Adapter isn't either.

These reports are not necessarily exclusive to the TiVo Bolt

http://forums.cox.com/forum_home/tv_forum/f/4/t/12896.aspx

http://forums.cox.com/forum_home/tv_forum/f/4/t/11837.aspx

http://www.tivocommunity.com/tivo-vb/showthread.php?p=10745168#post10745168

The CableCard is an ARRIS.  When I picked it up I remember one guy at the store said to another that this was a "new one" (which sounded good to me, little did I know).  The odd thing is the Tivo HD is not new and all the issues should have been ironed out long ago.  I have been using two Tivo HDs with analog signals for a long time (one of them since 2008) and I know that people have been using them with cablecards for a long time as well.  

Thanks for those links, very interesting info in there.  Do you suggest I try to get an older (Motorola branded) card?

Thanks,
Dean 

Yes, the older Motorola, CableCARD most likely has an older firmware that hopefully will be more compatible with your TiVo.

I would probably swap out the Tuning Adapter too, but maybe just one at a time, first to see if the Motorola CableCARD will do the trick.

Hi Deanchat,

One of your CableCARDS is not paired and is missing the Host ID and Host Data numbers. If you'd like, I can try to pair it for you from my end. If more convenient, either myself or one of my teammates can give you a call when you are at home to see if we can get the card paired correctly.

bryaninphx said:

Yes, the older Motorola, CableCARD most likely has an older firmware that hopefully will be more compatible with your TiVo.

I would probably swap out the Tuning Adapter too, but maybe just one at a time, first to see if the Motorola CableCARD will do the trick.

Is there a screen that shows the firmware version?  I think I will focus on the CC for now and worry about the TA later.

Becky said:
Hi Deanchat,

One of your CableCARDS is not paired and is missing the Host ID and Host Data numbers. If you'd like, I can try to pair it for you from my end. If more convenient, either myself or one of my teammates can give you a call when you are at home to see if we can get the card paired correctly.

Hi Becky,

I think you are seeing that because I picked up two M-Cards on Friday for two Tivos (both Tivo HDs), but have only installed one.  One card is still in its packaging.  I wanted to get one Tivo working with a card first instead of messing with both at the same time. Right now the one with the CC installed gets the 10-15 channels I mentioned before while the other Tivo is still doing fine with analog.  

Do you think I should take the current CC out of the Tivo and try the unused card? Both are ARRIS cards so, according to Bryan's comment above, the other one likely has the new firmware that seems to give me problems.  

-Dean

deanchat, 

What happens if you disconnect the Tuning Adapter and run a new channel scan?

ColleenD said:
deanchat, 

What happens if you disconnect the Tuning Adapter and run a new channel scan?

It appears there is no facility for running a channel scan. The Tivo downloads your list of channels, which you can edit, but I have not seen a channel scan option.  I get a strong signal, but most of them show no picture.  For example, when I tune to ESPN I get a black screen but going to the signal strength option in the Tivo shows a signal strength of 100.

deanchat said:

ColleenD said:
deanchat, 

What happens if you disconnect the Tuning Adapter and run a new channel scan?

It appears there is no facility for running a channel scan.

TiVo using a CableCARD and/or Tuning Adapter does not have a manual channel scan for Digital channels,  The TiVo automatically re-scans, whenever the TA is connected or disconnected, or the CableCARD is inserted, or when the TiVo is rebooted.

deanchat said:

Is there a screen that shows the firmware version?  I think I will focus on the CC for now and worry about the TA later.

Yes but I do not know where it is located.

The Firmware Screen will look like this:

Manufacturer: Motorola
HW: 0554050003
Boot: 04.01
FW*: 06.25

The Tuning Adapter Firmware should be 1.40

Okay, my firmware version is 06.25.  How do I know if another card has earlier firmware?  Will it read 06.24?  Do the numbers refer to a date or something?

Thanks,
Dean

FW*: 06.25 should work fine,
It may be the Model # of the CableCARD that is the issue.

Have you called 877-820-8202 ?

Have them read all the numbers back to you, then read them back to them, double verify they have the correct Info:
Ask them to send several Manual Validation Hits to the CableCARD

Serial Number or SN# __ __ __ __ __ __ __ __ __ __ __ __
MAC Address: __ __ __ __ __ __ __ __ __ __ __ __

CableCARD ID __ __ __-__ __ __-__ __ __-__ __ __-__
Host ID __ __ __-__ __ __-__ __ __-__ __ __-__
Data __ __ __-__ __ __-__ __ __-__ __

http://media.cox.com/support/print_media/tv/equipment/user_guides/cable_box/CCI110069_CableCardInstallGuide_MotorollaCT2.pdf

Called the 877-820-8202 a couple of times but I will call again to try to reconfirm the numbers are correct and request a manual validation hit.  (That document is the one I followed when setting things up.)

Thanks,
Dean