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I am still having connection problems this is very annoying. My signal are very good so I am assuming that it is a problem with cox or how my account was setup. Ethernet and wireless mess up, furthermore I was hoping that if a moderator could check my account. Please playing online games is impossible sometimes as my ping number is above 400ms. This has to be a problem with I have very good signal and SNR levels so that can't be on my end.
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Tecknowhelp
Valued Contributor II
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With the exception of speed issues, nothing on your account effect your internet stability. I am not demeaning the idea of having a moderator to look, because they might be able to see a technical issue better then us users can from the forum.
What exactly is the problem? You say ethernet and wireless are "messed up". How so? Are you seeing packet loss? Latency? Does the gateway go offline sometimes? Signal levels look great, but need more data about the problem.
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AllenP
+4 more
Valued Contributor
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1NT3RN3T, in a thread you started 4 days ago you said "Ethernet never messes up" which points to a WiFi problem. You never responded to my reply in that thread. Now you say "Ethernet and wireless mess up". What is the issue???????
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Tecknowhelp
Valued Contributor II
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+1. Very confused. here you say you have a SB6121 and DIR-825. I posted that your upstream levels were too high. Here, you say you now have a CM500. You also mentioned something about a splitter or but it wasn't very clear. Then here, you say you have a SB6141 but your going to switch to a CG3000D. Then here, you say you have a DPC3825.
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1NT3RN3T
New Contributor
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Forget everything before I said right now there is a problem on Cox's end that they need to fix I pay good money for services that barely worked I just tried to play a game online but again connection issues.
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Tecknowhelp
Valued Contributor II
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If it's a issue on Cox's end, why have you changed modem and routers 5 times in the last month? You create threads but then don't answer people's questions before making new threads. I know of no way of helping without understanding the issue. Maybe someone else can help. Good luck.
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1NT3RN3T
New Contributor
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I changed the modems and router to see if the problem would go away but I had a tech a here and he fixed the signals so that can't be the problems he even should me the signals were fine and the all the channels were passing. I create new threads because there isn't a moderator in the thread to check my account. I have clearly stated that my issues are packets dropping and connection issue. So until a moderator checks my account and says that everything is okay I will continue to make new threads because my connection started messing up ever since I downgraded my services from Premier to essential.
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NicholeC
Moderator
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You mentioned dropping packets. Is this only happening on gaming sites? I do see a little bit of WiFi Interference. Have you tried changing the WiFi channel?
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1NT3RN3T
New Contributor
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it is happening on all websites I did change the wifi channel but still I am still having the same problem even with Ethernet.
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Tecknowhelp
Valued Contributor II
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What is "it"? Do you get nothing, then the whole page pops up? Or does the page load at some, and then the rest slowly loads? Do you get a error? You mention "dropped packets". How do you see this? Are you doing ping tests that show dropped packets? If so, can you please share them?
Also, what modem and router are you using now? This is important if we are going to troubleshoot either device. The moderator mentioned Wifi inference. Once we know what kind of router you have, we might be able to help you change wireless channels or do some other troubleshooting on the device.
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1NT3RN3T
New Contributor
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The modem/router I am using is actually a gateway Cisco DPC3825. The connection times out or loads very slowly or it gives me an error (DNS PROBE). And when I ping Google.com when my connection isn't working I get request timed out I also ping other websites and get similar results.
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Tecknowhelp
Valued Contributor II
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Maybe try setting static DNS to Google's DNS? See here for more info.
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1NT3RN3T
New Contributor
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I will try that and I'll update you with what happens.
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Alvin_Aguirre
New Contributor
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i have 50mbps and only got 6mbps how that happen you guys should double check before you connect it
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Tecknowhelp
Valued Contributor II
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Please make your own thread unless you have some input to give to the OP. Also, wouldn't hurt to use punctuation and to give more info on your problem.
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1NT3RN3T
New Contributor
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Well after playing online games with a different dns the problems were still persisting high ping, dropping packets, and timing out. By the way I used open dns and Google dns
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