I am currently having a serious speed loss. No changes on my end, everything was fine for the last 4 months. Out of the blue, my connection speed to horrific. I've checked connections and such on my end and reset the modem - and am at a loss. I can't even run a speed check, and am currently even having trouble posting this message due to the connection speed being close to zero and hanging for extended periods of time. Help!!!
Here are the connection stats:
|
| Startup Procedure |
| Procedure |
Status |
Comment |
| Acquire Downstream Channel |
825000000 Hz |
Locked |
| Connectivity State |
OK |
Operational |
| Boot State |
OK |
Operational |
| Configuration File |
Complete |
|
| Security |
Enabled |
BPI+ |
|
|
| Downstream Channel 0 |
| Lock Status |
Locked |
Modulation |
256 QAM |
| Channel ID |
1 |
Symbol rate |
5360537 |
| Downstream Frequency |
825000000 Hz |
Downstream Power |
2.3675 dBmV |
| SNR |
35.7799 dBmV |
Correctables |
117223 |
| Uncorrectables |
8312 |
|
|
|
|
| Downstream Channel 1 |
| Lock Status |
Locked |
Modulation |
256 QAM |
| Channel ID |
2 |
Symbol rate |
5360537 |
| Downstream Frequency |
819000000 Hz |
Downstream Power |
3.3143 dBmV |
| SNR |
35.0835 dBmV |
Correctables |
6826 |
| Uncorrectables |
22222 |
|
|
|
|
| Downstream Channel 2 |
| Lock Status |
Locked |
Modulation |
256 QAM |
| Channel ID |
3 |
Symbol rate |
5360537 |
| Downstream Frequency |
813000000 Hz |
Downstream Power |
3.9117 dBmV |
| SNR |
35.0835 dBmV |
Correctables |
-1852663854 |
| Uncorrectables |
817944426 |
|
|
|
|
| Downstream Channel 3 |
| Lock Status |
Locked |
Modulation |
256 QAM |
| Channel ID |
4 |
Symbol rate |
5360537 |
| Downstream Frequency |
831000000 Hz |
Downstream Power |
2.5373 dBmV |
| SNR |
36.3869 dBmV |
Correctables |
1526403265 |
| Uncorrectables |
499972471 |
|
|
|
|
| Upstream Channel 0 |
| Lock Status |
Locked |
Modulation |
64QAM |
| Channel ID |
3 |
Symbol rate |
2560 Ksym/sec |
| Upstream Frequency |
36638000 Hz |
Upstream Power |
35.7500 dBmV |
|
|
| Upstream Channel 1 |
| Lock Status |
Locked |
Modulation |
64QAM |
| Channel ID |
1 |
Symbol rate |
2560 Ksym/sec |
| Upstream Frequency |
29988000 Hz |
Upstream Power |
35.7500 dBmV |
|
|
| Upstream Channel 2 |
| Lock Status |
Locked |
Modulation |
64QAM |
| Channel ID |
2 |
Symbol rate |
2560 Ksym/sec |
| Upstream Frequency |
33313000 Hz |
Upstream Power |
37.2500 dBmV |
|
|
| Upstream Channel 3 |
| Lock Status |
Locked |
Modulation |
64QAM |
| Channel ID |
4 |
Symbol rate |
2560 Ksym/sec |
| Upstream Frequency |
39963000 Hz |
Upstream Power |
37.2500 dBmV |
|
|
| Current System Time:Tue Feb 3 03:38:21 2015 |
Health_Edge
+5 more
Valued Contributor III
•
What model modem do you have?
How are you connecting to it? Wireless,wire through router, direct?
Signal levels look decent. Slight issue with your downstream SNR, but nothing that would cause 0Mbps. What are your actual speed test results? Upload bad too?
:;Edit:: Looking through your post history looks like last time the moderator said the issue looked like noise coming from somewhere inside your house that mysteriously disappeared. Any new info on that?
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Coryell
New Contributor
•
I'm also down to 2.5 or so and usually at 50 ++++. Think there is something going on with Cox.
0
0
Win
New Contributor
•
Same issue for me past 2 days after SuperBowl in Phoenix/Scottsdale area. Down to 0.2-2.5Mbps. Rebooting everything doesn't help.
0
0
ChrisL
Former Moderator
•
When I look from this end I'm seeing what appears to be noise problems with one of your upstream channels. Are there any splitters you can try bypassing?
0
0
ChrisL
Former Moderator
•
I looked at your modem and everything appears to be healthy from this end. Are you able to try testing without the router to see if that makes any difference?
0
0
Win
New Contributor
•
In the morning today speeds were normal. So far the last 3 nights (tried after 8pm) including tonight at this moment 10pm I'm getting extremely slow speeds again.
I tried testing repeatedly with OOKLA Speedtest app - every 5th try it might result in ok down or up speed but generally it's terrible or odd like this - even the ads in the app timed out and couldn't load.
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0
MichaelJ
Moderator
•
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0
Win
New Contributor
•
The test was performed through the router. I never had issues until those 3-4 days after superbowl... but just an update, I haven't had any issues for the past 6 days as before. So I figure it worked itself out somehow.
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