Welcome to the Cox Community
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
Messages
Selected Messages
Our community is a collaborative place to learn about Cox products and services. Jump into the conversation today!
New Contributor II
•
3 Messages
Closed
For about three weeks I've been experiencing a bad connection. Originally it was slow with lots of lag in games and buffering when I watched streaming. I contacted Cox via phone support and after a few reboots of my modem the tech said that they could no longer see it on the network. I've since then replaced the modem and still experiencing the problem with a new modem (Motorola SB6183). Tech one that was sent out was unable to fix issue, even trying a modem from the truck and it not working correctly. He left for the next job and when he returned it seemed to work directly connected to my PC. After he left I setup my network connecting it to my router (Asus RT-N66U). I didn't notice any speed slowdowns for a few days. On the second service call the second tech diagnosed it as my router since directly connected its fine, but on my network its not working. I replaced the router with a Asus RT-AC88U. Now about three weeks later, It's still just as bad as it was when I first called. I've also change out Ethernet cable from router to modem and still no change.
This image is a wired speed test from my computer with my current setup (SB6183 modem, RT-AC88U router)
Ping from router to google
Downstream channels from modem
Upstream channels from modem
Discussions
•
Updated
2.2K
2
0
0
Reapeating connectivity issues
Discussions
1
0
Connection Issues After Isaias
Discussions
1
0
Cox / spectrum sucks
Discussions
0
0
Horrendous customer service
Discussions
1
0
Cox / spectrum sucks
Discussions
0
0
Connection Issues After Isaias
Discussions
1
0
Internet outages issues
Discussions
1
0
Reapeating connectivity issues
Discussions
1
0
Equipment Collected but still charged me
Discussions
1
0
ChrisL
Former Moderator
•
From this end nothing looks noticeable wrong with the connection to the modem. Can you try testing again without the router and see if that works any better?
0
0
Accepted Solution
TaroPsyche
New Contributor II
•
I'm kinda embarrassed to say that it was both a cable problem and a driver issue. I swapped out an old cat5 (not cat5e) cable that I didn't know was connected to my main computer at the end of everything. Also updated the networking driver that wasn't optimized for windows 10.
0
0