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New Contributor
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Slow Internet
I currently pay for internet preferred package of 50mbps. Speed test says I only get 10mbps. I have the Motorola SB 6141 which is a compatible modem but I have read that outdated firmware can be the cause of the slow speeds. How can I check to see if this is the case?
AllenP
+4 more
Valued Contributor
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Do you have a router? If so what model? Is the 10Mbps connected direct to the modem? While modem firmware could cause problems, it is a low probability. We must look at your entire network to troubleshoot.
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chase0145
New Contributor
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ChrisL
Former Moderator
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When was the last time you tested without the Airport? I don't see any recent changes in connections reported by the modem. Also with the Airport you'll probably need to disable IPv6 on the Internet connection settings to make the connection stable. This can be done by setting the IPv6 setting to link-local only.
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chase0145
New Contributor
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Ok...I tested just now at the modem and it was 50mbps. Reconnected to router and tested and now it is back to less than 10mbps. Please help
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chris_c21
+1 more
Contributor III
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ChrisL
Former Moderator
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chris_c21's response is essentially correct. If the speeds are good without the router the best thing we could do at this point is refer you to Apple Care for further assistance with that part of the puzzle.
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