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Slow_internet_s

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Slow Internet speed

I currently have the Cox Preferred service which should give up to 50mbps speed yet I am only receiving anywhere from 15-20. I am currently running a DPQ3212 modem with a WRT54G2 router and can't isolate what the problem might be.

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DerrickW

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Hi Slow internet speed,

We can check the account and make sure you have the correct codes for the Docsis 3.0 modem that you have.  The current router you have would not be able to achieve those connection speeds.   I would recommend testing the speeds from the modem direct to your PC to see what results you get.  Please send an email with the account information to cox.help@cox.com, I want to make sure you are getting the speeds that you are paying for!  

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