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New Contributor
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SLOOOOW SPEED!
Why on earth is the internet so incredibly slow? This is not a new issue, but has slowly worsened. It has gotten to the point where I might as well go back to dial-up service, which would save me money. I see no replies to anyone else's posts regarding the same issue. Is this now the new norm? Is it time to find a new internet provider?
DerrickW
Valued Contributor
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That's definitely not the new norm, we don't want you to have to suffer through slow connection speed! I will take a look at the account, check for issues on our end that could possible cause the slow-down. Can you please email us at cox.help@cox.com, in your email include the name and address on the account.
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Trikein
Contributor III
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Could you give some data?
1. Signal levels of your modem. Can be found at 192.168.100.1
2. Do a test at Speedtest.net
3. Do you have a router, if so, have you bypassed it?
Its unlikely that your problem has anything to do with others given this is a national forum and your problem seems fairly typical.
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