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nola212

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Service Technician

Last night I waited for the technician, who was supposed to arrive between 5-7 pm, until midnight.  He did not show up.  I called the service number after 7 and they told me he was delayed until 7:10pm, second call rep told me 7:20, third call 8:20, fourth call, 10:00 pm, fifth call rep told me tech had cancelled the service call.  Noone ever call me. 

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MichaelJ

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Hi nola212, the purpose of the Cox Internet Forum is to allow customers to discuss technical topics related to residential Cox High Speed Internet services with other customers. So, If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or email us at cox.help@cox.com. If you decide to reach out to us through Facebook or Twitter, in order to protect your personal information, please send us your home address in a private message or a DM, so we can investigate the issue. 



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